Rental terms

Who you are renting from

Juice Relay is a working name of Kalisada LLC, Tempe, Arizona. EcoFlow is the manufacturer of the equipment; it does not operate, sponsor or endorse this rental service.

Your booking

Your booking is confirmed when your payment goes through.

Your rental runs from your pickup (or drop-off) day to your return (or collection) day, in Arizona time. Pick up any time from 6 AM on your pickup day, and return by 11 PM on your return day.

Some dates are offered because we will buy more batteries for them. If, despite that, we cannot provide your batteries, we tell you as soon as we know and refund you in full.

Self-service collection and return are available from 6 AM to 11 PM Arizona time with the door code we email after payment. The code works only on your pickup and return days, plus an earlier return day if you choose one on your booking page, within those hours.

Payment

The price is per battery: the package that covers your days (1 day, up to 3 days, up to 7 days), and past 7 days the extra-day price for each further day — never more than the extra-week price for any extra week. Delivery, if you chose it, is one fee per booking. Sales tax is added, and the total is charged when you pay.

Your card is saved with our payment processor, Stripe. We will charge it only for amounts these terms describe.

Using the equipment

Use it as the manufacturer’s manual directs: keep it dry, ventilated and out of prolonged direct sun, and do not open it, modify it or connect it to a home electrical panel.

Do not exceed its continuous output. It is not a medical device and must not be relied on for life-support equipment.

Returns

Return it by your booked return time, to the same place you collected it, or have it ready for collection if we delivered it. If you need longer, contact us before your return time and we will tell you whether the dates are free.

If it comes back after your return day, the rental is priced as if you had booked it for the days it was out, using the same prices, less what you already paid. For example, a 1-day rental returned a day late is charged the 3-day price. There is no other late fee.

Deposit, damage and loss

There is no deposit.

Normal wear is expected and costs nothing. If the equipment is damaged beyond normal wear, we charge what the repair actually costs. If it is lost, stolen or destroyed, we charge what a replacement unit costs at the time. We tell you what was found and what it cost before or when we charge, and these are the only charges we make to your saved card after your rental.

We do not offer a damage waiver or protection plan.

Cancelling

Self-service pickup: cancel any time before your pickup day for a full refund.

Delivery: cancel any time before our van leaves for a full refund. Once it has left, the delivery fee (with its tax) is kept and the rest is refunded.

To cancel, call or email us with your booking reference.